Customer Service


Ambienti provides complimentary white-glove delivery of the larger furniture items in the Greater Montreal area. Every piece of furniture we deliver is handled with the utmost care and professionalism to make sure that it arrives in flawless condition.

No matter where you call home, Ambienti's high-end furniture is within reach. We offer white glove worldwide shipping on all furniture items available in our showroom and online. For delivery to another Canadian province or for an international order, please contact our Customer Service at to discuss your white glove delivery options. International orders may incur additional local taxes and import duties depending on your location

If you live in the Greater Montreal area, we also offer the option to pick up smaller items directly from the Ambienti Design retail store located at 5335 rue Ferrier in Montreal. Please contact the Customer Service at to discuss your options.

Orders, Payments, and Shipping Information

How can I know the status of my order?

For in-store orders, please contact your dedicated sales consultant for more information. 

Can I cancel or make changes to my furniture order?

Changes cannot be made to an order once it has been submitted. If you wish to cancel your order, please contact your dedicated sales consultant or Customer Service at to confirm the cancellation of your order. 

Please note that custom and special orders are put into production as soon as they are ordered and cannot be cancelled. A 50% non-refundable charge is due when a special or custom order is placed.

Do you ship internationally?

Yes, Ambienti Design ships its luxury furniture all over the world. If you require international shipping, please contact the Customer Service Department at prior to making your order to discuss your options. 

What are the accepted methods of payment?

We accept major credit cards issued in Canada, currently limited to Visa, MasterCard, and American Express, as well as payments made via PayPal. Currently, we are not able to accept any other payment methods online.