Customer Service


Ambienti provides complimentary white-glove delivery of the larger furniture items in the Greater Montreal area. Every piece of furniture we deliver is handled with the utmost care and professionalism to make sure that it arrives in flawless condition.

No matter where you call home, Ambienti's high-end furniture is within reach. We offer white glove worldwide shipping on all furniture items available in our showroom and online. For delivery to another Canadian province or for an international order, please contact our Customer Service at to discuss your white glove delivery options. International orders may incur additional local taxes and import duties depending on your location

If you live in the Greater Montreal area, we also offer the option to pick up smaller items directly from the Ambienti Design retail store located at 5335 rue Ferrier in Montreal. Please contact the Customer Service at to discuss your options.

Lead times during COVID-19

We keep a large selection of furniture, accessories, and lighting in our Montreal showroom and warehouse. That said, global supply chain issues continue to impact availability, raw materials, and pricing for many of the suppliers we use resulting in longer manufacturing and shipping delays and lead times for many orders. We will do our best to ensure that all deliveries arrive in a timely manner. Once your order has been placed, we will contact you by email and provide you with an estimated delivery time. Please be patient and rest assured that we are doing our best to process your order as quickly as possible. 

Orders, Payments, and Shipping Information

How can I know the status of my order?

Once your online order has been placed, it will be added to your list of orders under My Orders in your account. You will also receive an email confirmation with the details of your order. For in-store orders, please contact your dedicated sales consultant for more information. 

Can I cancel or make changes to my online order?

Changes cannot be made to an online order once it has been submitted. If you wish to cancel your order, please contact Customer Service at to confirm the cancellation of your order, prior to receiving our email that your order has been shipped.

Please note that custom and special orders are put into production as soon as they are ordered and cannot be cancelled. A 50% non-refundable charge is due when a special or custom order is placed.

I haven’t received any confirmation of my order. What do I do?

If you do not receive an email confirmation regarding your order within 24 hours, please contact our Customer Service team at

Do you ship internationally?

Yes, Ambienti Design ships its luxury furniture all over the world. If you require international shipping, please contact the Customer Service Department at prior to making your order to discuss your options. 

What are the accepted methods of payment?

We accept major credit cards issued in Canada, currently limited to Visa, MasterCard, and American Express, as well as payments made via PayPal. Currently, we are not able to accept any other payment methods online.

When will my order ship?

Once your online order has been placed, you will receive an email shortly afterward that includes an update on your expected delivery date.

The email will include three possible options:

  • A tracking number that will enable you to follow your delivery with one of our delivery partners
  • A message that our delivery service will contact you to make an appointment for delivery
  • A confirmation that your order is ready for pick-up

How can I track my package?

Only orders shipped via Canada Post, UPS and FedEx will generate a tracking number that you will receive by email as soon as your order ships.

Can I pick up online orders in-store?

Yes! As soon as your item is ready for pickup, we will send you a confirmation email. You will need to show a copy of your confirmation email and a piece of photo ID to collect your order.