Customer Service


Once an order has been placed with us, you will have up to 24 hours to cancel or make changes to your order for a full refund if the item has not yet shipped. Please send an email to with the details of your order with the order number to be cancelled in the subject title.

There is a 50% non-refundable deposit for all customized, made-to-order, and special-order items. Please note that we do not accept returns for customized, made-to-order, or special-order products.

Items purchased from the SALE category are considered final sale and do not qualify for a return, a refund, or an exchange.

If you have received your order and are not completely satisfied with your purchase, we will be more than happy to let you exchange or return your goods within 14 days of receiving them. Please note that you will be reimbursed the original amount, excluding a 25% restocking fee and the original delivery charge. All returned products must be unused and in perfect condition with original packaging. Refunds using the original form of payment will only be issued once the items have been received and inspected in our warehouse. The customer shall assume responsibility for the shipping costs of any returned items. Please contact the Ambienti Design customer service team at to obtain prior authorization.

We stand by the quality and craftsmanship of the products that we have in the Ambienti Design showroom and online. Should a product arrive damaged or if there is a manufacturing defect, please send an email to within 48 hours of receiving the items with the order details, a description of the issue, as well as several photos of the affected items. We will get back to you as quickly as we can to see how we can resolve the issue.