Customer Service


At Ambienti Design, we stand by the quality and craftsmanship of the products that we have in the Ambienti Design showroom and online.

New Orders: Once a new order has been placed with us, you will have up to 24 hours to cancel or make changes to your order for a full refund if the item has not yet shipped. Please contact your sales consultant by phone or by email with the details of your order.

Custom Orders: Custom orders are tailor-made to your specifications and are therefore considered final sale. A 50% non-refundable deposit is required at the time of purchase for all customized, made-to-order, and special-order items. Once placed, custom orders cannot be cancelled, returned, or refunded. 

Sale and Floor Models: Items purchased from the SALE category or Floor Models are sold at a discounted price and are considered final sale. They cannot be refunded, returned, exchanged, or cancelled under any circumstance.  

Refund Process: All returned products must be unused and in perfect condition with original packaging. Once we receive your returned item, our team will inspect it to ensure it is in its original condition. If everything checks out, we will initiate the refund process. Please note that it may take up to 5 business days for the refund to be processed and reflected in your account. Please contact your sales consultant or the Ambienti Design customer service team at to obtain prior authorization.

Exclusions: While we strive to provide a hassle-free returns experience, there are a few exceptions to our policy. Custom-made or personalized items cannot be returned unless they arrive damaged or defective. Additionally, any items that are marked as final sale, clearance, or floor models cannot be returned.

Damaged or Defective Items: If your item arrives damaged or defective, please contact our customer support team within 48 hours of delivery. We will work with you to resolve the issue promptly, whether it be through a replacement, repair, or refund.

Customer Satisfaction Guarantee: Your satisfaction is our top priority. If you have any concerns or questions regarding our returns and refunds policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive shopping experience with Ambienti Design.