FAQ
What is your return policy?
- Returns: All eligible returns must receive prior approval before being eligible for a return. Items must be in their original, unused condition with the original receipt. If eligible for a return, the client will have the option of a merchandise exchange or a store credit.
- Restocking Fees: A 25% restocking fee applies to returned items.
- Non-Refundable: Delivery and transport fees are non-refundable, and special or custom orders, and all sale and liquidation items are final sale.
Can I have my purchase assembled/installed?
Yes! We offer white-glove delivery and assembly services within the Greater Montreal Area (up to a 30km radius). Our team will carefully deliver, unpack, and assemble your items in the room of your choice, ensuring everything is set up to your satisfaction. All packing materials will be removed after installation.
- Exclusions: Lighting installation is not included in this service. We recommend you hire a certified electrician for lighting installation.
For locations outside of the Greater Montreal area, please contact one of our sales consultants to discuss available delivery and assembly options before completing your purchase.
Do you stock all items on your website in your showroom?
While we showcase a large selection of furniture, art, accessories, and lighting at our Montreal showroom, not every item shown on our website, our social media or on our suppliers’ websites is on display. Please contact one of our sales consultants if you would like to know whether a specific item is available to view in-store or if the item can be ordered.
What happens if the furniture I purchased doesn’t fit into my home?
Before purchasing, we highly recommend measuring your designated space carefully. Additionally, please measure your home's entry points (doors, hallways, elevators) to ensure the furniture will fit. If you live in a building, verify with building management that the furniture will fit in common areas or elevators.
If your furniture does not fit and the item is eligible for return, the customer is responsible for the return shipping and any associated fees.
Can I order fabric samples or swatches?
Yes! You can request fabric samples or swatches by reaching out to our sales consultants A small fee may apply for sample requests.
Do you install lighting?
Ambienti Design does not offer lighting installation services. We recommend that all lighting be installed by a certified professional electrician according to the manufacturer’s instructions.
Do you offer repairs on any of your products?
If you need a repair for any item purchased from Ambienti Design, please contact Customer Service at info@ambienti.ca for assistance and to discuss your options.
Do you provide a warranty for your products?
At Ambienti Design, most of our products do not come with a warranty. However, if you experience any issues with your purchase within 6 months of the purchase date, please contact your sales representative. While we cannot offer a warranty directly, we can reach out to the manufacturer on your behalf to see if a solution can be provided. Please note that some services may involve additional fees. We encourage you to contact customer service as soon as possible so we can assist you in resolving the issue.
For liquidation or final sale items:
All merchandise sold as liquidation or final sale is not eligible for service or repair, and no warranty applies.
Can Ambienti store my purchased items?
Clients will have 30 days from the call notifying them that their furniture is available for delivery. If delivery cannot be made within this time, the remaining balance must be paid in full, and we will offer 60 days of free storage. After this period, a storage fee of 1% per month will apply until the items are delivered or picked up.
For sale and liquidation items, full payment is required at the time of purchase, and delivery must occur within 21 days.