RETURNS

At Ambienti Design, we want you to be completely satisfied with your purchase. Please review our return and exchange policies carefully before making a purchase.

Important Notes:

  • A 50% deposit is required for all regular-priced, in-stock orders (excluding special and custom orders).
  • A 50% non-refundable deposit is required for special and custom orders. Due to the customization required for these orders, these are considered final sale and cannot be returned or exchanged.
  • 100% payment in full is required for sale and liquidation items. Sale and liquidation items must be paid in full at the time of purchase and must be delivered within 21 days of purchase.
  • A 25% restocking fee applies to all regular-priced and in-stock returned furniture.
  • Sale models, liquidation items, and special orders are considered FINAL SALE and cannot be returned or exchanged.
  • All orders must be signed by both the client and the salesperson at the time of sale. A copy of the contract will be emailed to the client. No sale will be processed without a signed contract.
  • The balance of payment for merchandise must be settled 48 hours before delivery.
  • Transport and delivery fees are non-refundable.

Items Eligible for Return or Exchange

  • Regular-priced items stocked in our store.
  • Returns or exchanges must be completed within 7 days from the receipt of the item(s).
  • All items must be returned in original and unused condition.
  • Original receipt must be provided for returns or exchanges.

Please note: Items such as mattresses, duvets, and pillows cannot be returned for health and hygiene reasons.

Items That Cannot Be Returned or Exchanged

  • Special orders and non-stocking items: These are custom-made or ordered specifically for you. A 50% non-refundable deposit is required, and these items are submitted for production immediately upon purchase. Once placed, special and custom orders cannot be canceled or returned.
  • Sale models, liquidation items, and special orders are considered FINAL SALE and cannot be returned or exchanged.

Restocking Fees

  • A 25% restocking fee will apply to all regular-priced and in-stock returned furniture.
  • Returned furniture is eligible for an exchange or store credit note, with a 25% restocking fee applied. Full refunds are not offered.

Payment and Delivery Terms

  • Deposits: A 50% deposit is required for all orders, including custom and special order items, excluding sale and liquidation items, which require a 100% deposit.
  • Full payment must be made 48 hours before delivery.
  • Delivery fees are non-refundable after the item is delivered, and the customer is responsible for return shipping fees if an item is returned.

Processing Returns

  • Returns require prior approval by management. If eligible for a return, the client will have the option of a merchandise exchange or a store credit (less a 25% restocking fee).

Sale and Liquidation Items

  • Sale and liquidation items must be paid in full at the time of purchase and must be delivered within 21 days of purchase. These items are final sale and cannot be returned or exchanged.

Items Sent “On Approval”

Items that were sent "On Approval" to a client's home must have received prior authorization with a full-payment authorization taken prior to delivery. Items that were sent “On Approval” to a client’s home that are not being kept by the client must be returned the same day.

We appreciate your understanding and encourage you to reach out if you have any questions about our return policy or need further assistance.