Customer Service

Privacy Policy

Ambienti Design values its customers and takes your privacy very seriously. This document contains all the information regarding Ambienti Design’s Privacy Policy.

Below you will find the strict guidelines we follow when managing your personal information: how and what we collect, protect, and disclose, and why we do it. Please note that when referring to private information, we consider all your information, whether obtained online, over the phone, or in our stores (including Ambienti Design Inc.) to be included.

The Privacy Policy should be read in conjunction with the Terms of Service, as both these documents govern your use of the Websites and Services.

If you have any questions about the Privacy Policy or if you wish to inquire about and/or access any personal information Ambienti Design holds about you, please contact our Customer Service team at:

Ambienti Design
5335 rue Ferrier
Montreal, Quebec
H4P 1M1

(514) 259-4444

Privacy Basics

Personal information is any information (includes any factual or subjective information) about an identifiable individual, such as your name, address, telephone number, birth date, payment card numbers, purchase information and email address.

Collection, Use and Disclosure of Personal Information (provision of goods and services)

Ambienti Design uses and discloses personal information to provide you with goods and services and/or information on products and services you might be interested in. We also collect, use, and disclose your personal information to comply with legal and regulatory requirements and as otherwise may be permitted or required by applicable laws.

How we collect your personal information

We collect your personal information in connection with the provision of goods and services to you, including but not limited to situations when you:

  • Make purchases or returns in one of our retail stores, over the phone or online.
  • Communicate with our Customer Service team.
  • Sign up for our communication channels (including eNewsletter).
  • Enter a contest, promotion, or survey with us.
  • Engage with Ambienti Design on social media.

Why do we collect your personal information? 

Ambienti Design collects your personal information to:

  • Manage our business and to register and maintain accurate accounts for you.
  • Verify your identity for our mutual protection.
  • Verify your eligibility for, and/or to provide you with, products, services, and promotions.
  • Provide you with information about our products, services, and promotions.
  • Generate statistics and aggregate reports for internal use.
  • Meet legal and regulatory requirements.

In most cases we collect personal information directly from you. However, in some cases, we obtain certain personal information from other sources. Unless there is a legal exception, we will obtain your consent to collect personal information about you from other sources.

How we use your personal information

Your personal information will not be used without your consent for purposes other than those for which it was collected. From time to time, we may wish to use your personal information for new or additional purposes. We will obtain your consent to use your personal information for such new or additional purposes before doing so. 

When and why would we disclose your personal information

We may share information that we collect within the Ambienti Design group of affiliated companies, including future affiliates. We may disclose your personal information to third parties as follows:

  • With your express consent.
  • For debt collection purposes.
  • For loss and fraud prevention purposes.
  • If required or permitted by law.
  • In connection with a sale or potential sale of all or part of Ambienti Design business (in that event we will only disclose your personal information if we are satisfied that the other party will apply appropriate security safeguards to the personal information and return the personal information to us if the transaction does not proceed).
  • For optional marketing purposes (see below under “Collection, use and disclosure of your personal information - for optional purposes”).

Please note that from time to time, we may work with other organizations to offer and deliver goods and services to you on our behalf. 

Your consent regarding your personal information 

Subject to any legal exceptions, we will inform you as to why we are collecting your personal information and with whom it will be shared, if applicable, and we will obtain your consent at or before the time of collection. Depending on the circumstances, such as the way personal information is collected and the type of personal information, your consent may be implied.

We will not unreasonably require your consent to the collection, use or disclosure of your personal information for purposes other than those for which the information is collected as a condition to providing you with a product or service.

You may refuse to provide or withdraw your consent to the collection, use, and disclosure of your personal information at any time, unless legal reasons prevent you from doing so. However, if you refuse to provide or you withdraw your consent, we may be unable to provide you with certain goods and services.

If you would like to withdraw your consent, please contact the Ambienti Design Customer Service team.

Collection, Use, and Disclosure of Personal Information (for optional purposes)

Ambienti Design may wish to use the personal information you provide to communicate with you for the purpose of offering you other products and services, or allowing select organizations to offer you other products and services. These offers may be sent to you by mail, fax or electronically, including by email, text, or sound messages, or by telephone at the telephone number you have provided to Ambienti Design.

The collection, use, and disclosure of your personal information for such marketing purposes is entirely optional and not required as a condition of doing business with us. You may withdraw your consent at any time. Because of distribution schedules, you may continue to receive marketing communications for a short period of time while your request is processed. If you would like to withdraw your consent, please contact the Ambienti Design Customer Service team.

Maintaining and Safeguarding Your Personal Information

Ambienti Design has adopted security measures appropriate to the sensitivity of the information to protect your personal information against unauthorized access, loss, or theft.
Ambienti Design limits access to personal information in its possession to Ambienti Design associates and sub-contractors who need to know such personal information to provide you with the goods and services for which the information was collected.
Ambienti Design keeps your personal information only for as long as necessary to accomplish the identified purpose(s), and then securely destroys such information.

For more information, please contact Ambienti Design at:

Ambienti Design
5335 rue Ferrier
Montreal, Quebec
H4P 1M1

(514) 259-4444

Changes to our Privacy Policy 

Our website will contain the most up-to-date version of this Privacy Policy; please review it periodically for changes. 


Once the website receives your transmission, we make commercially reasonable efforts to ensure its security on our system. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot warrant the security of any information you transmit to us, and you do so at your own risk.

Unlawful Activities

We may disclose personal information obtained through this website to cooperate with local, provincial, national, and international authorities investigating improper or unlawful activities or to report improper or unlawful user activities on this website.


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Web Beacons

This website also uses web beacons for many of the same purposes as cookies. Web beacons collect non-personally identifiable information to let us know how our website is being used. We use this information to improve user experience on this website.

Information You Send to this Website 

Apart from information relating to shopping orders or newsletters, we do not collect or wish to receive any information or other materials from you through this website that may be considered personal, confidential, or proprietary. We will consider any such information and materials that you send to us to be non-confidential, and you will be deemed to have granted to Ambienti Design an irrevocable license and consent to use, copy, display, and distribute such information and materials for any purpose whatsoever.